Overall, I’m very pleased with this product, and even more impressed with the customer service. My order initially arrived with a faulty base (I received two identical parts), and the thermometer doesn’t seem to work. The inner silicone ring also tends to stick to the glass walls each time I open the cap. That said, customer service immediately replaced the faulty base, which I really appreciated. Aesthetically, it’s a definite upgrade from a simple jar for growing a SCOBY, though it does require a bit more careful handling due to the thinner glass. As for the SCOBY culture, being a beginner I wasn’t sure if it was developing properly, and once again, customer service was extremely helpful and responsive.
Melita –
Tomislav J. –
Tamara –
PANAGIOTIS P. –
Overall, I’m very pleased with this product, and even more impressed with the customer service. My order initially arrived with a faulty base (I received two identical parts), and the thermometer doesn’t seem to work. The inner silicone ring also tends to stick to the glass walls each time I open the cap. That said, customer service immediately replaced the faulty base, which I really appreciated. Aesthetically, it’s a definite upgrade from a simple jar for growing a SCOBY, though it does require a bit more careful handling due to the thinner glass. As for the SCOBY culture, being a beginner I wasn’t sure if it was developing properly, and once again, customer service was extremely helpful and responsive.